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+49 (0) 9664 - 95 300 80

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Fr 8.00 am - 2.30 pm)

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You are welcome to send us your questions, suggestions, and
requests via e-Mail:

info@ampanet.com

ADDRESS

ampanet GmbH
Amberger Straße 30
92256 Hahnbach
Germany

General business conditions of ampanet GmbH, Hahnbach

1. Aplicability

For your purchasing agreement between ampanet GmbH (further named ampanet) and the purchaser (further named customer) there shall apply exclusively the following general business conditions in the version which is valid at the time the order has been release.
Deviating conditions of the customer will not be accepted, unless ampanet has explicitly given their concent in writing.

2. Parties

ampanet concludes purchasing agreements, if the customer
a)has completed the 18th year
b)is entitled according to the general civil rights regulation prior to the completion of the 18th year or
c)is a legal entity or partnership with seat in the Federal Republic of Germany, one of the members of the European Union, of Switzerland or an EFTA State.
Should ampanet have accepted individually the offer of a customer who does not meet the requirements, ampanet is entitled to cancel a purchasing agreement with a customer within 7 days after the acknowledgment of the matter.

3. Prices / Shipment fees

All prices indicated on the website of ampanet are in EURO including the respective legal sales tax. The applicable prices will be the same as at time of the order release.
The shipping cost (packing and transportaion) will be carried by the customer. As these cost may vary depending of the goods and the destination, they will be issued and displayed separately during the ordering process.
When exerting the legal right of cancellation the customer will carry the cost of the return shipment.

4. Completion of the purchasing agreement

The offers of ampanet on the internet do not constitute a commiting offer. Only the order of the goods by the customer in accordance with the general business conditions are a commiting offer according to § 145 BGB.
The customer may select from the ampanet products and collect them in the virtual shopping basket by using the button "in the shopping basket". By using the button "buy now" he generates a commiting request for purchasing the goods situated in the shopping basket and to carry the separately accounted shipment costs. Prior to the sending process of the orderby clicking on the button "buy now" the customer may change and look up the data anytime. The purchasing request can only be processed if the customer has accepted the general business conditions and the private policy declaration and has confirmed this by clicking the predefind fields on his request form.
ampanet then sends the customer an automated e-mail (order confirmation note) in which the customer's order is listed once again and which may be printed by the customer using the function "print". The automated order confirmation note represents only the documentaion of the receipt of the customer's order and does not represent the acceptance of the purchasing request by ampanet. The purchasing agreement will only come into being if apmanet has issued a declaration of acceptance which will be sent by separate e-mail.

5. Availability

If the goods ordered by the customer are permanently out of stock, he will be informed immediately by ampanet via e-mail. In this case the purchasing agreement will not come into being. In case of temporary delivery delay ampanet will inform the customer in the order confirmation note. If the delivery delay excceds 4 weeks the customer has the right to cancel the purchasing agreement for the specific item. The customer shall notify ampanet of this within 5 days after receipt of the order confirmation note. If the customer does not cancel the purchasing agreement for this item, ampanet will carry the additional shipping costs if they will arise in the case that more than one shipmet will be required as a result of the delay.

Right of withdrawal/ cancellation policy

6.1. Cancellation policy


Revocation instruction

Provided that a customer is consumer according to § 13 BGB (German Civil Code), he has the following statutory right of revocation:

You can revoke your contractual declaration within a period of 14 days, without giving a reason, by providing a clear declaration (e.g. via letter, fax or e-mail). A corresponding form is enclosed in the delivery of the goods and can also be accessed through the following link www.ampanet.com/revocationform.pdf. The customer is not obligated to use this form. The deadline starts 14 days from the day the customer or an appointed 3rd party, who is not the carrier of the goods, has accepted the goods, or - if a number of items, that were purchased by the customer in one individual order, are delivered separately - on the day on which the customer or an appointed 3rd party, who is not the carrier of the goods, has accepted the final delivery.

The right of revocation does not apply to

  • contracts for the delivery of goods that deviate from the standard version and that were significantly altered due to an individual choice or provision by the costumer or that were distinctly catered to the personal requirements of the customer,
  • contracts for the delivery of goods that can perish easily or whose expiration date exceeds quickly,
  • contracts for the delivery of goods, if, due to their constitution, they were inseparably mixed or combined with other goods after the delivery,
  • contracts for the delivery of audio or video recordings or computer software in sealed packaging, if this sealing was removed after the delivery.

The revocation should be directed to:
ampanet GmbH
Amberger Straße 30
92256 Hahnbach
Germany
Fax: +49 (0) 9664 95 3008-9
E-Mail: info@ampanet.com

Consequences of revocation:

In the case of an effective revocation ampanet will refund to the customer all respective payments which have been received, including shipping costs, immediately and latest within fourteen days, from the day the customer's notice of revocation of the purchasing agreement has been received by ampanet. ampanet will use the same payment methode, which the customer had chosen for the revoced transaction.

ampanet is authorized to withhold the refund until the goods have been returned or until the customer has provided proof that the goods have been returned, whichever occurs first. The customer has to return the goods immediately and in any case, latest within fourteen days from the day on which he informed ampanet about the revocation. The goods must be returned to the following address:

ampanet GmbH
Amberger Straße 30
92256 Hahnbach

The given deadline will be achieved, if the goods have been dispatched by the customer before the fourteen day period has expired. Regarding the shipping cost for the return shipment the following applies: For the exertion of the legal revocation right the customer will carry the costs for the return shipment.
The customer shall provide compensation for the any depreciation of the goods, if the depreciation occurs due to a handling of the goods beyond the examination of properties, features and functions of the goods.

End of revocation instruction



6.2. If the customer would like to cancel the purchasing agreement, he may fill out the following form and return it to ampanet. The use of the form is nicht strictly required.

to:
ampanet GmbH, Amberger Straße 30
92256 Hahnbach
Fax: +49 (0) 9664 95 3008-9
E-Mail: info@ampanet.com

Herewith I cancel the purchasing agreement regarding the following

___________________________________________________________________________________________

___________________________________________________________________________________________

___________________________________________________________________________________________

___________________________________________________________________________________________

Ordered on:_______________________________________________________________

Consumer's name:_______________________________________________________________

Consumer's address:_______________________________________________________________

Consumer's signature (only for postal note or by fax):_______________________________________________________________

Date:_______________________________________________________________

6.3. The cancellation right does not apply for contracts,

  • if goods are delivered, which have been made to customer's specification or have been made specifically to the customer's needs or are not suitable for return due to their nature, or
  • for delivery of audio and video records or of software, as far as the delivered record carrier has been unsealed by the customer or
  • for delivery of goods, if by their nature they have been mixted with other goods in an unseparable manner.

    7. Payment

    For delivery within Germany the following payment methods are available:

    • Advance payment: The customer must wire the buying price to our bank account immediately after the receipt of the declaration of acceptance by ampanet.
      For the advance payment method you will receive an e-mail with the exact invoice data from ampanet. Therefore please always include your e-mail address or telephone number on the order form so you may be contacted. Please state your name and order number on the wire transfer form in the field payment reference in order to allow the identification of the payment and its assignment to your order.
    • PayPal:You deposite your bank details once at registration and thereafter you pay using only your e-mail and your password. By depositing your bannk account or credit card with PayPal, you can decide how you would like to pay individually for each purchase . ampanet receives and immediate payment notice from PayPal. Furthermore your account is protected around the clock by most modern encryption technology.
    • GiroPay (Germay and Austria): Pay easy, safe and quick by online-transfer. For this, you must have a checking account with enabled online banking function at a bank that participates in giropay. During the order procedure at ampanet you establish automatically a safe connection to your bank's site. All personal bank details (bank account, PIN and TAN) will be entered directly on the bank's site and a wire transfer to ampanet will be initiated.
    • Payment by credit card:You can comfortably pay online safely with your VISA or MasterCard, as long as your shipping address is in Germany. To our customer we offer the following, as an additional safety feature: With MasterCard SecureCode and Verified by Visa you purchase will be even safer. When paying an additional window will open which connects you with your bank. There you will enter your personal password and thus identify yourself as the rightfull owner of the card.
      Should you have chosen payment by credit card, the credit card will be charged at the time your order has been accepted.
      This password is a safety feature only known to you and your bank. Thus your card owner details are protected.

      In case of delivery outside of Germany the following payment methods are possible:

      • Advance payment: The customer must wire the buying price to our bank account immediately after the receipt of the declaration of acceptance by ampanet.
        For the advance payment method you will receive an e-mail with the exact invoice data from ampanet. Therefore please always include your e-mail address or telephone number on the order form so you may be contacted. Please state your name and order number on the wire transfer form in the field payment reference in order to allow the identification of the payment and its assignment to your order.
      • PayPal:You deposite your bank details once at registration and thereafter you pay using only your e-mail and your password. By depositing your bannk account or credit card with PayPal, you can decide how you would like to pay individually for each purchase . ampanet receives and immediate payment notice from PayPal. Furthermore your account is protected around the clock by most modern encryption technology.
      • GiroPay (Germay and Austria): Pay easy, safe and quick by online-transfer. For this, you must have a checking account with enabled online banking function at a bank that participates in giropay. During the order procedure at ampanet you establish automatically a safe connection to your bank's site. All personal bank details (bank account, PIN and TAN) will be entered directly on the bank's site and a wire transfer to ampanet will be initiated.
      • Payment by credit card:You can comfortably pay online safely with your VISA or MasterCard, as long as your shipping address is in Germany. To our customer we offer the following, as an additional safety feature: With MasterCard SecureCode and Verified by Visa you purchase will be even safer. When paying an additional window will open which connects you with your bank. There you will enter your personal password and thus identify yourself as the rightfull owner of the card.
        Should you have chosen payment by credit card, the credit card will be charged at the time your order has been accepted.
        This password is a safety feature only known to you and your bank. Thus your card owner details are protected.

        8. Title retention

        Until the purchasing price has been payed in full, the goods remain in the ownership of ampanet. About enforcement measures of tird parties regarding the goods subject retention entitlement the customer must inform us immediately and provide essential information for respective intervention; this applies as well for impairments of other nature. Nevertheless the customer must inform third parties about existing rights of ownership on the goods by ampanet.
        In case of replacement of the goods in the context of the warranty claim, the retransfer of ownership to ampanet takes place by the return of the goods to ampanet by the customer.

        9. Warranty

        ampanet assumes conditional liablilty in the following provisions regarding defects accordiong to the applicable legal regulations, particularly of §§ 434 ff. BGB.
        Thereof deviating the seller's warranty for businessmen(§ 14 BGB) is one year for goods delivered by ampanet. for consumers the seller's warranty is two years. The selller's warranty starts in any cases with the delivery of the goods to the customer.
        ampanet is not liable for defects on the goods which are caused by inappropriate handling or unauthorized modification of the goods.

        10. Liability

        The liability for reimbursment towards ampanet will be conditionally limited as follows:
        If essential contractual commitments have been violated by ampanet carelessly, ampanet is liable for the limited amount only for the predictable damage typical for the contract. Essential contractual commitments are those, which primary enable the proper fulfillment of the contract, whose violation endangers the attainment of the contract purpose and on whose compliance the customer regularly counts. ampanet is not liable for slightly negligent breaches of non-essential contractual commitments. The liability exemption does not apply in cases of binding statutory law (such as the law for product liablity) as well as the for the acceptance of guarantee by ampanet or in the case of the culpable damage to life, body, and health.
        In the case of loss of data ampanet is only liable, if the customer has saved the data regularly, at least once a day,in a verifiable manner. The liablilty for data loss is - except for case of gross negligence or intent by ampanet - limited to the restoration costs at the existence of corresponding backup copies. Furthermore, for the cases of data lossa more extensive liability is excluded.
        All previously named exemptions from liability will also apply for the benefit of the legal representatives, employees and vicarious agents of ampanet, if the claims of the customers are directed towards them.

        11. Privacy policy

        ampanet raises and processes person related details of the customer with reason of the establishment of the contract.ampanet pays high consideration specifically to the regulations of the Bundesdatenschutzgesetzes (Federal Private Policy Act)as well as the Telemediengesetzes (Telemedia Regulation Act). For closer details please refer to our declaration of protection of personal data under www.ampanet.de/Datenschutzerklärung.pdf available as printable view.

        12. Applicable legislation

        For contracts between ampanet and the customer the legislation of the Federal Republik of Germany will apply, under exclusion of the UN-purchasing rights, as far as no mandatory regulations of foreign legislation applies.
        For contracts with businesses and legal entities under public law the place of jurisdiction for all disputes regarding the contractual relationship between ampanet and the customer will be the place of business of the vendor (Hahnbach).

        13. Online platform for online dispute resolution

        Please note that the European Commission has provided consumers with an internet platform for the out-of-court settlement of disputes arising from purchases made online. The European Commission's online dispute resolution platform can be reached via the link www.ec.europa.eu/consumers/odr. ampanet does not participate in such dispute settlement proceedings before a consumer arbitration board.

        PDF download

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