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+49 (0) 9664 - 95 300 80

(Mo. - Thu. 8.00 am - 5.00 pm
Fr 8.00 am - 2.30 pm)


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ampanet GmbH
Amberger Straße 30
92256 Hahnbach

Revocation right / revocation instruction

Revocation instruction

Provided that a customer is consumer according to § 13 BGB (German Civil Code), he has the following statutory right of revocation:

You can revoke your contractual declaration within a period of 14 days, without giving a reason, by providing a clear declaration (e.g. via letter, fax or e-mail). A corresponding form is enclosed in the delivery of the goods and can also be accessed through the following link The customer is not obligated to use this form. The deadline starts 14 days from the day the customer or an appointed 3rd party, who is not the carrier of the goods, has accepted the goods, or - if a number of items, that were purchased by the customer in one individual order, are delivered separately - on the day on which the customer or an appointed 3rd party, who is not the carrier of the goods, has accepted the final delivery.

The right of revocation does not apply to

  • contracts for the delivery of goods that deviate from the standard version and that were significantly altered due to an individual choice or provision by the costumer or that were distinctly catered to the personal requirements of the customer,
  • contracts for the delivery of goods that can perish easily or whose expiration date exceeds quickly,
  • contracts for the delivery of goods, if, due to their constitution, they were inseparably mixed or combined with other goods after the delivery,
  • contracts for the delivery of audio or video recordings or computer software in sealed packaging, if this sealing was removed after the delivery.

The revocation should be directed to:
ampanet GmbH
Amberger Straße 30
92256 Hahnbach
Fax: +49 (0) 9664 95 3008-9

Consequences of revocation:

In the case of an effective revocation ampanet will refund to the customer all respective payments which have been received, including shipping costs, immediately and latest within fourteen days, from the day the customer's notice of revocation of the purchasing agreement has been received by ampanet. ampanet will use the same payment methode, which the customer had chosen for the revoced transaction.

ampanet is authorized to withhold the refund until the goods have been returned or until the customer has provided proof that the goods have been returned, whichever occurs first. The customer has to return the goods immediately and in any case, latest within fourteen days from the day on which he informed ampanet about the revocation. The goods must be returned to the following address:

ampanet GmbH
Amberger Straße 30
92256 Hahnbach

The given deadline will be achieved, if the goods have been dispatched by the customer before the fourteen day period has expired. Regarding the shipping cost for the return shipment the following applies: For the exertion of the legal revocation right the customer will carry the costs for the return shipment.
The customer shall provide compensation for the any depreciation of the goods, if the depreciation occurs due to a handling of the goods beyond the examination of properties, features and functions of the goods.

End of revocation instruction